Course Code

  • 1910SCP


  • City of London

CPD Credits

  • 3
Download PDF Get this course in-house

Or call 0203 178 4230 or email today.

Course Overview

Supervision in financial services regulated entities is no longer  exclusive to the financial and mortgage advice sector. By December 2019, the majority of all firms will have certificated staff.

And with certification comes responsibility and accountability. Many of your staff whose role it will be to supervise and assess certificated individuals will never have supervised before in the way the regulator expects them to.

Now is the time to ensure that your supervisors of staff really understand what is and will be required of them.  Firms will be delegating day to day management of people to team leaders, heads of desk, departmental heads but the FCA will be looking at organisational charts and responsibility maps to understand who is carrying the can for ensuring staff behaviours are aligned to their expectations.

Would you want to be accountable for the competence of Certificated Individuals if your supervisory staff had not been trained to carry out their role in the way that will satisfy the regulatory requirements?

Whilst supervising others is always a challenge when you are trying to manage your own role and support a team, understanding your responsibilities and the regulatory requirements of being a supervisor, will help to embed the fundamentals into your day to day working.

We know from experience that too often supervision and competence assessment are viewed as a “tick box exercise” using tools such as annual appraisals or file reviews to establish competency but this isn’t sufficient to the regulator or supportive of the long term future of a business.

This three hour practical workshop will provide you with ideas for ensuring competent and effective supervision in a Certificated Regime.

Attending this event will enable you to:

  • Understand the regulatory responsibilities you have as a supervisor
  • Verify what it means to assess against competence standards
  • Be able to differentiate between assessing and monitoring on-going competence in your staff
  • Confirm the importance of providing coaching and mentoring
  • Recognise the business benefits of providing effective supervision
  • Take away key actions and ideas to improve upon your supervisory interactions

The Course Agenda

Changing roles and responsibilities of a supervisor

  • To understand the regulatory background and framework for supervision
    • Landscape changes of supervision and how Certification is set to increase pressure upon supervisors
    • Links to TCF and wider issues for the firm and senior managers (compliance monitoring and senior managers oversight)
    • Spans of control
    • Supervision in practice – Changing levels of necessary supervision

Assessing competence

  • To know the processes for assessing competence and a structured model to achieve this
    • Competence Standards
    • Process for attaining competence
    • Using the ORCE model to capture evidence

Monitoring competence

  • To understand the importance of monitoring competence
  • To describe the types of activity which can be used as evidence
    • Benefits of monitoring
    • Risk based format for establishing appropriate levels of supervision
    • Activities which can be used to provide evidence of monitoring

Reviewing performance

  • To recognise the importance of appraisals and how these are used as a tool
    • Using the performance appraisal as part of supervision
    • Using the SMART model to save you time

Developing competence through coaching

  • To understand the benefits of coaching to develop individuals
    • Coaching using the GROW to save time and improve performance

Review and action plan

  • To consolidate the learning and how this will be put into practice
    • What do you have to do differently and how will you start
Download PDF Get this course in-house

Or call 0203 178 4230 or email today.

Meet The Tutor

Lorraine Mousley

Senior Associate

Lorraine brings over 30 years of experience in the retail banking and financial advice sector, having worked predominantly in the Banking, Bancassurance and Independent Financial advice sector. Lorraine has extensive experience in all aspects of retail financial services, and a highly successful track record as a Financial Adviser, Area Manager and Training Design and Delivery Consultant. This gives her strong customer focus, employee engagement, and business awareness of retail clients and the issues they face.

As a Chartered Financial Planner, Lorraine was also one of the first two people in the country to have fully completed the CII Regulated Diploma. Lorraine has extensive training experience at Regulated Diploma level, across all subjects, and is an Accredited CII Trainer.

Who is this course for?

Anyone working in regulated financial services firms, who is responsible or will be responsible for certificated individuals irrespective of their role.

'This course was detailed but succinct and to the point. Very well delivered and useful'

Chief Executive Officer

Private Client Investment Firm

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Packed with relevant information

We know you’re busy, so we’re careful not to waste a minute of your time. Our training courses are fast paced, insightful and filled with valuable information.

Get personalised attention

Sessions are practical workshops not PowerPoint lectures. All courses are limited to no more than 14 attendees, so we’re able to explain concepts in the context of your business.

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