Course Code

  • RCFI


  • City of London

CPD Credits

  • 6
Download PDF Get this course in-house

Or call 0203 178 4230 or email today.

Course Overview

Get to grips with complex regulation and protect you and your firm from regulatory failures

The buying public’s confidence in the Financial Services industry was shattered by a series of scandals that emerged during the ‘noughties’. As a result, Governments have introduced comprehensive and radical regulation as a way of rebuilding trust.

For small businesses the scope of the new rules can seem daunting, and for new staff in the sector it’s hard to know where to begin.

But poor compliance causes more than just a regulatory headache. It can ruin a firm’s reputation, devastate its balance sheet and cause untold harm to consumers. Breaking the rules can also lead to personal liability (at all levels in the firm).

This intensive, hands-on course will help you get your head around the fundamentals, giving you a thorough grounding in UK financial services regulation, particularly in the area of insurance. You’ll learn to think like a regulator, and to avoid making compliance mistakes. Get expert guidance on:

  • The UK’s regulatory structure
  • The Senior Managers and Certification Regime (SM&CR)
  • The ‘new’ Conduct of Business rules (Tiers 1 and 2)
  • Financial crime issues including anti-money laundering and bribery
  • Changes to the Client Assets Sourcebook
  • Complaints and redress procedures


This practical course is of particular value to new starters in the insurance sector, or those who simply wish to extend their understanding of this important aspect of professional life.

Grasp the key regulatory issues quickly

The sheer scope of the UK’s regulatory authorities can be overwhelming. We’ve done the hard work for you by identifying the most important features of the system; saving you time and helping you avoid costly mistakes down the road.

icon_timeStay one step ahead
Regulation is constantly changing, and it’s easier than you might think to break the rules. Make sure you’re protected with the latest regulatory advice from our experts.

icon_avoidWork with greater efficiency
Getting to grips with regulatory issues now means you’ll avoid last-minute panics. You’ll spend less time trawling through regulations and more time adding value to your firm.

icon_clientsLearn what applies to you
As an employee of a financial services firm, you could be liable for heavy financial penalties, lawsuits and accusations of misconduct. Minimise that risk by making sure you’re on top of your responsibilities.

icon_thumbs-upGet on the fast track to success
Even if you’re new to financial services, it’s never too soon to be thinking about personal development. A detailed understanding of the regulatory landscape will give you the technical skills to match your ambition.

icon_quietSafeguard your firm (and its reputation)
Compliance can make or break even the biggest of businesses. There’s no exception to that rule. Arm yourself with the knowledge you need to protect your firm, and make sure its reputation stays spotless.

The Course Agenda

The structure of regulation

  • An introduction to regulation
  • The Financial Services and Markets Act 2000
  • The FCA and PRA
  • Regulated activities and insurance
  • An overview of the principles for businesses
  • Senior management systems and controls


  • Understand the routes to authorisation
  • Learn who can be excluded from authorisation

The FCA’s approach to regulation

  • Statutory and operational objectives


  • What is SM&CR?
  • What is the Fit and Proper Test?
  • How do the approval and certification processes work?
  • Performing controlled functions

Conduct of Business rules

  • An introduction to client categorisation
  • Understanding inducements
  • Rules regarding financial promotions
  • Assessing demands and needs

Client money rules

  • The Client Assets Sourcebook (CASS)
  • Accountability and record-keeping

Financial rules

  • Meeting prudential standards
  • The EU’s Capital Requirements Directives

Complaints, enforcement and redress

  • What is a complaint?
  • Understanding procedures and timescales
  • The Financial Services Compensation Scheme
  • The Financial Services Ombudsman
  • Penalties

Money laundering

  • What is money laundering?
  • Legislation and offences
  • Carrying out due diligence

Recent developments

  • Expert guidance on the latest announcements, consultation papers and enforcement
Download PDF Get this course in-house

Or call 0203 178 4230 or email today.

Meet The Tutor

Nindy Mellett


Nindy has over 20 years experience in financial services, primarily in General Insurance (GI). Nindy spent six years at the FCA working in both GI Policy and GI Supervision. She initially joined the policy team and drafted papers focussing in the Insurance Conduct of Business Sourcebook (ICOBS). Moving to Supervision, she was responsible for the risk management process in GI Supervision. She also contributed to a number of regulatory change projects.

As a consultant, Nindys technical experience and insight into regulatory expectations combined with her practical approach and passion for training ensures that audiences are engaged in lively and thought provoking sessions. Nindy specialises in supporting clients in projects of regulatory change. She has provided assurance on the implementation of IDD and is currently providing advisory assurance and training on SM&CR.

Before joining the regulator Nindy held managerial roles in compliance and claims for a trade credit insurer. Nindy has a Law degree (LLB) and Legal Practice Course post graduate diploma from the University of Birmingham.

Who is this course for?

This one-day briefing has been designed for:

  • New employees of financial services firms
  • Employees wishing to update their knowledge
  • Students of foundation or certificate level regulatory qualifications

Training that makes a difference

Experienced engaging trainers

With first hand industry knowledge and an intimate understanding of the regulatory environment, we always guide you with an expert (and friendly) hand.

Packed with relevant information

We know you’re busy, so we’re careful not to waste a minute of your time. Our training courses are fast paced, insightful and filled with valuable information.

Get personalised attention

Sessions are practical workshops not PowerPoint lectures. All courses are limited to no more than 14 attendees, so we’re able to explain concepts in the context of your business.

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