What are the key messages from the FCA business plan 17/18.
Nobody likes to receive complaints but when you do how you handle them can have a big impact on your business.
Advice Matters is an accredited monthly e-journal. Each edition contains a number of articles written by industry experts, that combine knowledge and skills related topics, with technical and regulatory updates.
The FCA has issued PS17/9 that explains how the duty of responsibility will be enforced throughout the industry.